At Ysmiles Dental, we are committed to providing the highest quality dental care while strictly adhering to all applicable laws and international medical standards. The medical compliance policy is the foundation of our operations, ensuring safety, transparency and professionalism in all activities, from medical examination and treatment to customer information management.

1. Objectives of the Compliance Policy

This policy is built with the following core objectives:

• Protecting patient health and safety: Putting the interests and safety of patients first through the application of sterile procedures, infection control and compliance with standard medical treatment protocols.
• Ensuring service quality: Providing dental services of the highest standards, performed by a team of highly qualified doctors and modern equipment.
• Legal Compliance: Ensure that all activities of Ysmiles Dental Clinic comply with current legal regulations on healthcare, personal data protection and other relevant regulations of Vietnam.
• Building trust: Enhance reputation and build strong trust with patients, partners and the community through transparency and responsibility.
• Sustainable development: Create a professional working environment, encourage continuous development of the team and improve service quality.

2. Key Compliance Areas

Ysmiles Dental Clinic is committed to complying with medical regulations in many important areas, including:

2.1. Operating License and Professional Certificate

Operating license: Ysmiles operates legally under the license and management of the Ho Chi Minh City Department of Health. All relevant legal documents are publicly disclosed and fully updated.

Professional Certificate: All doctors, technicians and support staff at Ysmiles have valid professional certificates and are continuously trained to improve their knowledge and skills.

2.2. Sterilization and Infection Control

This is a top priority at Ysmiles to protect patients and staff:

• Strict sterilization process: All dental instruments used undergo a 5-step sterilization process according to international standards: Classification - Preliminary cleaning - Disinfection - Packaging - Sterilization with Autoclave Class B sterilizer.
• Water quality control: Water used in dental treatment is filtered and treated to meet medical standards, ensuring no bacteria.
• Medical waste treatment: Hazardous waste and medical waste are classified, collected and treated in accordance with the Ministry of Health's regulations on environmental protection.
• Personal protective equipment (PPE): Staff always use masks, gloves, goggles, and medical gowns during treatment to prevent cross-infection.

2.3. Drug and Medical Supplies Management

Clear origin: Drugs, medical supplies, and dental materials used at Ysmiles are all of clear origin, imported from reputable suppliers, have circulation licenses, and meet quality standards.

Proper storage: Drugs and medical supplies are stored in suitable temperature and humidity conditions, ensuring quality and expiration date.

Use according to the regimen: Prescription and use of drugs are carried out in accordance with the treatment regimen, suitable for the health condition of each patient.

2.4. Patient Information Confidentiality

Protection of personal data: Ysmiles is committed to keeping all personal information and medical records of patients absolutely confidential in accordance with the law on data protection.

Privacy: Information is only used for medical examination and treatment purposes and internal management, and is not disclosed to third parties without the patient's consent or a request from a competent authority.

2.5. Patient Rights and Responsibilities

• Right to information: Patients have the right to be clearly explained about their medical condition, treatment regimen, costs, and risks (if any) before deciding on treatment.
• Right to consent or refuse: Patients have the right to consent or refuse any form of treatment after being fully consulted.
• Right to confidentiality: Patients' personal and medical information is always kept confidential.
• Responsibility to cooperate: Patients are responsible for providing accurate health information and cooperating with the medical team throughout the treatment process.

2.6. Complaint Resolution and Professional Ethics

Receiving feedback: Ysmiles has a clear process to receive, listen to and resolve all feedback and complaints from patients quickly and fairly.

Professional ethics: All Ysmiles staff always strictly adhere to the principles of professional ethics, demonstrating dedication, respect and professionalism in all interactions with patients.

3. Ysmiles Dental Commitment

Ysmiles Dental is committed to continuously improving the quality of service and complying with medical regulations through:

Continuous training: Organizing periodic training courses for medical staff and staff on professional knowledge, hygiene procedures, and professional ethics.

Internal Audits and Assessments: Conduct regular audits and assessments to ensure compliance.